Account Manager Lead (Food Sports & Entertainment)

Account Manager Lead (Food, Sports & Entertainment) 🇫🇷 - Paris, Hybrid Full-Time 🚀

Join Bigblue, a tech-driven logistics platform, on our mission to revolutionize e-commerce logistics for independent brands! We're looking for a dedicated Account Manager - Team Lead to spearhead our Food, Sports & Entertainment category in beautiful Paris. 🌍

Key Responsibilities:

🌟 Team Management & Coaching

• Lead and mentor a dynamic team of 2 to 4 Account Managers.
• Provide training and performance feedback to enhance team success.
• Foster a collaborative environment focused on continuous improvement.

🎯 Champion Customer Excellence

• Serve as the primary contact for key decision-makers in our top merchants.
• Analyze merchant feedback and market trends to enhance service offerings.
• Identify pain points and implement strategic improvements within the category.

🔧 Proactive Issue Resolution & Retention

• Manage escalations for complex client issues efficiently.
• Collaborate with internal teams to devise proactive solutions minimizing churn.
• Establish protocols to ensure long-term merchant satisfaction.

📈 Commercial Leadership & Upsell Strategies

• Develop and execute strategies to boost customer value through upselling.
• Collaborate with merchants to identify growth metrics and drive scaling efforts.
• Work with sales and product teams to expand Bigblue's influence within your category.

📊 Contribute to Merchant Success Evolution

• Utilize data analytics to monitor and enhance key performance indicators (KPIs).

Requirements:

• Strong leadership and team management capabilities. 💪
• Proven experience in customer success or sales within tech/logistics.
• Exceptional account management and problem-solving skills.
• Data-driven mindset with strong organizational skills.
• Fluent in French 🇫🇷 and English 🇬🇧.

Bonus Points: 🥇

• Proficiency in another language (Spanish, German).
• Experience in a scale-up or tech-related topics.
• Commercial acumen with a successful track record of upsell strategies.

Perks: 🎰

• Monthly mobility package of €43.20.
• €10 meal voucher per working day (55% covered by Bigblue).
• 100% mutual insurance plan with Benefiz.
• Flexible equipment choices to support your productivity.

At Bigblue, we embrace diversity and inclusivity, valuing curiosity and a growth mindset. If you are passionate about shaping the future of logistics, we want to hear from you!

Application Process:

1. Informal discovery call
2. Deep dive interview
3. Case-study assessment
4. On-site interviews
5. Reference check

APPLY NOW and become a part of our entrepreneurial journey! 🌟