Account Manager Lead (Food Sports & Entertainment)
Paris, Γle-de-France, France
Compensation: β¬ 40000 - β¬ 60000
Account Manager Lead (Food, Sports & Entertainment) π«π· - Paris, Hybrid Full-Time π
Join Bigblue, a tech-driven logistics platform, on our mission to revolutionize e-commerce logistics for independent brands! We're looking for a dedicated Account Manager - Team Lead to spearhead our Food, Sports & Entertainment category in beautiful Paris. π
Key Responsibilities:
π Team Management & Coaching
- Lead and mentor a dynamic team of 2 to 4 Account Managers.
- Provide training and performance feedback to enhance team success.
- Foster a collaborative environment focused on continuous improvement.
π― Champion Customer Excellence
- Serve as the primary contact for key decision-makers in our top merchants.
- Analyze merchant feedback and market trends to enhance service offerings.
- Identify pain points and implement strategic improvements within the category.
π§ Proactive Issue Resolution & Retention
- Manage escalations for complex client issues efficiently.
- Collaborate with internal teams to devise proactive solutions minimizing churn.
- Establish protocols to ensure long-term merchant satisfaction.
π Commercial Leadership & Upsell Strategies
- Develop and execute strategies to boost customer value through upselling.
- Collaborate with merchants to identify growth metrics and drive scaling efforts.
- Work with sales and product teams to expand Bigblue's influence within your category.
π Contribute to Merchant Success Evolution
- Utilize data analytics to monitor and enhance key performance indicators (KPIs).
Requirements:
- Strong leadership and team management capabilities. πͺ
- Proven experience in customer success or sales within tech/logistics.
- Exceptional account management and problem-solving skills.
- Data-driven mindset with strong organizational skills.
- Fluent in French π«π· and English π¬π§.
Bonus Points: π₯
- Proficiency in another language (Spanish, German).
- Experience in a scale-up or tech-related topics.
- Commercial acumen with a successful track record of upsell strategies.
Perks: π°
- Monthly mobility package of β¬43.20.
- β¬10 meal voucher per working day (55% covered by Bigblue).
- 100% mutual insurance plan with Benefiz.
- Flexible equipment choices to support your productivity.
At Bigblue, we embrace diversity and inclusivity, valuing curiosity and a growth mindset. If you are passionate about shaping the future of logistics, we want to hear from you!
Application Process:
- Informal discovery call
- Deep dive interview
- Case-study assessment
- On-site interviews
- Reference check
APPLY NOW and become a part of our entrepreneurial journey! π