Customer Service Representative

Customer Service Representative 🌟

Location: 3311 W. Illinois Ave., Ste 100, Dallas, TX 75211

Join PLS®—where we believe in putting people first! We’re on the lookout for a dedicated Customer Service Representative (CSR) to become the face of our customer service experience. 🌈

About PLS:
PLS stands for People, Location, Service. We are a premier retail provider of financial services operating over 200 centers across 12 states. Founded in 1997, our mission is to deliver convenient and affordable financial products to meet our customers’ daily needs.

Position Responsibilities:

• Deliver outstanding customer service to foster repeat business 🌟
• Educate customers about our products and services 🧑‍🏫
• Ensure compliance with federal, state, and local regulations ⚖️
• Adhere to all company policies and procedures
• Maintain a balanced cash drawer and conduct accurate cash handling
• Utilize our point-of-sale system for transactions 💳
• Address customer complaints or escalate to management as necessary
• Help maintain a clean, welcoming store environment 🧹
• Perform additional tasks as instructed by management

Qualifications:

• Previous customer service experience in hospitality, financial services, retail, or restaurant is a plus
• Excellent verbal communication skills 🗣️
• Ability to assess customer needs and offer appropriate products/services
• Strong attention to detail and multitasking abilities
• Professional demeanor and appearance
• Honest and possessing integrity
• Flexible availability, including mornings, evenings, weekends, and holidays
• Fluency in English required; bilingual in English/Spanish is a bonus 🇺🇸🇪🇸

Physical Requirements:

• Ability to stand for long periods
• Lift up to 15 lbs. with minimal assistance
• Work efficiently in a busy environment with moderate to high noise levels

What We Offer:

• Competitive benefits including medical/dental/vision, 401(k), vacation time, opportunities for advancement, and ongoing training 💼

At PLS, we embody our core values: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.

Equal Opportunity Employer:
PLS is committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, and more.

Ready to make a difference and join our dynamic team? Apply now! 🚀