Rackspace Technology

Customer Service Technician II - O365

Mexico City, Mexico, Mexico

Customer Service Technician II - O365 (Remote - Mexico) πŸŒπŸ’»

Join Rackspace Technology as a Customer Service Technician II and be a crucial part of our outstanding customer service and technical support operations! You will be providing exceptional technical support to customers through phone, chat, and support tickets, primarily focusing on hosted business email and the Microsoft Office 365 productivity suite. 🌟

Location: Hybrid - Mexico City or Remote across various Mexican states

Key Responsibilities:

  • Handle customer support requests via phone, chat, and tickets πŸ“žπŸ’¬
  • Escalate support requests when needed πŸ†˜
  • Provide technical troubleshooting and solutions for product offerings πŸ’‘
  • Proactively educate customers to address future technical challenges πŸ“š
  • Foster customer loyalty by exceeding service expectations 🀝
  • Make informed decisions to deliver exceptional support daily πŸ†
  • Troubleshoot issues related to email delivery, spam/security, desktop/mobile devices, and account/billing inquiries πŸ› οΈ

Qualifications:

  • Extensive knowledge of Microsoft 365 productivity suite (Exchange, OneDrive, SharePoint, Teams, etc.) πŸ–₯️
  • Strong motivation to learn new technologies πŸš€
  • Outgoing personality and a positive attitude 😊
  • Highly organized with excellent communication skills πŸ—£οΈ
  • High school diploma or equivalent required πŸ“œ
  • At least one Microsoft 365 certification 🍏
  • Minimum of 1 year in relevant Microsoft 365 help desk experience πŸ“…
  • Experience with help desk/ticketing systems πŸ–₯️
  • Advanced English fluency required πŸ—£οΈ

Why Join Us?

  • Enjoy a permanent remote position based in Mexico! πŸŽ‰
  • Be part of a recognized best workplace according to Fortune, Forbes, and Glassdoor 🌟

At Rackspace Technology, we embrace diversity and are committed to creating an inclusive environment for all employees. If you have a disability or require accommodation, please let us know.

✨ Ready to take your career to the next level? Apply now! πŸš€