Customer Success Advocate - DevOps

Customer Success Advocate - DevOps (Remote) 🌍

Join Sonatype, the leader in software supply chain security! We provide organizations with an end-to-end security solution that enhances software development and mitigates risks. If you're ready to impact the growing field of Customer Success and deepen your understanding of modern DevSecOps tooling, this role is for you! 🌟

Why This Role Matters:
As a Customer Success Advocate (CSA), you will ensure our customers gain immense value from the Sonatype Nexus Platform. With our impressive 85%+ renewal rate, we are committed to customer satisfaction and continuous improvement.

Key Responsibilities:

• Mentor & educate customers on best practices for the Sonatype Nexus Platform.
• Identify gaps in customer experience and collaborate with teams to resolve them.
• Serve as the voice of the customer to influence product improvements.
• Ensure that customers are not just satisfied but genuinely delighted with our products! 🎉

What We’re Looking For:

• Knowledge of the Software Development Life Cycle (SDLC) and modern DevOps tooling.
• Strong organizational and interpersonal skills.
• A passion for building long-term relationships and facilitating customer success.
• Willingness to travel up to 10% for customer engagements.

Why Choose Sonatype?

• Award-Winning: Recognized in the 2024 BuiltIn Best Places to Work and numerous industry accolades!
• Company Culture: Enjoy perks like Wellness Week, Diversity & Inclusion initiatives, and Paid Volunteer Time Off (VTO).
• Remote Flexibility: Work from anywhere while engaging with a supportive and innovative team. 🌈

At Sonatype, we celebrate diversity and are committed to inclusivity. Join us in empowering enterprises to build safer and faster software! 💻

Ready to take the next step? Apply now! 🚀