Customer Support Specialist - French & German Speaking

Customer Support Specialist - French & German Speaking - Remote from France 🌍

Join the dynamic team at Aircall, a leading B2B startup backed by over $220 million in investment since 2015! As a Customer Support Specialist, you'll play a crucial role in enhancing client experiences for our growing base of 20,000+ customers. This is a remote position based in France—perfect for those eager to connect and collaborate globally! 🌐

About the Role:

As an advocate for our customers, you'll efficiently address their inquiries while promoting product education and solutions. You'll be the heartbeat of Aircall, guiding users through our innovative features and helping them achieve their goals.

Key Responsibilities:

• Impact: Communicate with clients to identify and resolve concerns, ensuring they can run their teams efficiently.
• Teamwork: Collaborate with a fast-growing, global team that values transparency and support.
• Growth Opportunity: Gain insights into various roles within Aircall, including Client Services and Product.
• Learning: Explore continuous learning opportunities to develop your skills and enhance client support.

Qualifications:

• 1+ years of experience in a SaaS B2B customer support role or related skills.
• Fluency in English, German, and French is mandatory; additional European languages are a plus.
• Excellent communication skills, both written and verbal.
• Familiarity with ticketing systems and CRM platforms.
• Strong technical aptitude to troubleshoot customer inquiries.
• Ability to multi-task in a multinational remote environment.

Why Join Aircall?

• 🚀 Be at the forefront of our growth and new opportunities.
• 💆‍♀️ Enjoy a healthy work-life balance; our people matter!
• 📚 Thrive in a fast-learning environment with a strong team spirit.
• 🌍 Join an inclusive and multicultural team, representing 45+ nationalities.
• 💶 Receive a competitive salary package with comprehensive benefits.

Our Commitment to Diversity, Equity, and Inclusion:

At Aircall, we prioritize diversity, equity, and inclusion, ensuring every team member feels valued. We are committed to creating an environment where everyone has the opportunity to thrive.

✨ Ready for a challenge? Apply now to become part of our innovative and inclusive team! ✨