Field Service Technician Level II

Field Service Technician Level II - Central Ohio 🌟

Join our dynamic team in Central Ohio as a Field Service Technician Level II! We are looking for a dedicated professional ready to take their skills to the next level and provide top-notch service to our clients.

Key Responsibilities:

• Execute Level I installer duties with precision while adhering to our installation and service documentation standards.
• Manage project and service tickets with exceptional organizational skills for seamless service delivery.
• Understand project scopes and expectations, taking accountability for tasks and delivering outstanding results.
• Lead teams effectively, delegating tasks, mentoring Level 1 installers, and fostering a collaborative environment.
• Maintain effective communication with Project Delivery Coordinators, Project Managers, and customers for successful project execution.
• Demonstrate expertise in nurse call systems, card access systems, and video surveillance products.
• Pursue ongoing professional development in leadership and communication to enhance team contributions.
• Conduct Factory Authorized Testing (FAT) to ensure product quality before installation.
• Configure and commission systems to provide clients with reliable solutions.
• Embrace flexibility by accepting additional responsibilities as needed.

Qualifications:

• Minimum of 2 years in a construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous roles.
• Basic telecommunications knowledge (TCP/IP, networking, VoIP, etc.).
• Familiarity with low voltage cabling and basic IT networking.
• Ability to read architectural drawings.
• Experience in team management or supervisory roles.
• Proven project completion within scope and service ticketing processes.
• Knowledge in fire systems, CCTV, intrusion, and emergency nurse call systems is a plus.
• Excellent communication skills required.
• Valid U.S. Driver’s License.

About Us:

K Group Companies, established in Grand Rapids in 1980, is a local, family-owned technology service provider operating across the United States. We pride ourselves on delivering exceptional solutions in Managed IT services and physical security integration while fostering collaboration and innovation within our team.

Why Work With Us?

🌟 A supportive, team-focused environment
🌟 Competitive salary and bonuses
🌟 Comprehensive benefits including 100% employer-paid health insurance
🌟 Paid Time Off and Volunteer Paid Time Off
🌟 401k with Safe Harbor contributions
🌟 Opportunities for profit sharing

Ready to elevate your career? APPLY FOR THIS JOB today and be part of our mission to make a difference together! 🚀