Fraud Operations Analyst

Fraud Operations Analyst
🌍 New York City / Chicago / Seattle / San Francisco / San Diego / Los Angeles - Remote Opportunity
Fintech – Operations | Full-Time

Join Our Dynamic Team!
We are on the lookout for a meticulous and passionate Fraud Operations Analyst to enhance our fraud prevention initiatives. In this vital role, you'll manage operational aspects of the fraud team, save our organization from fraudulent activities, and maintain strong customer and vendor relations.

Key Responsibilities:
🔍 Customer Success Communication

• Address fraud-related inquiries with professionalism.
• Collaborate with customer success team for seamless issue resolution.
• Maintain a customer-centric focus for positive experiences.

🛡️ Fraud Process Management

• Develop and optimize fraud request handling processes.
• Analyze suspected fraudulent activities and deploy data-driven solutions.
• Monitor fraud metrics and report trends for continuous improvement.

🤝 Relationship Management

• Build and nurture relationships with third-party fraud vendors.
• Collaborate to leverage expertise in fraud prevention.
• Evaluate vendor performance and suggest improvements.

📊 Project Management

• Lead cross-functional fraud prevention projects from inception to completion.
• Ensure projects adhere to timelines and budgets for effective results.

Who We’re Looking For:

• Bachelor’s degree in a relevant field.
• Experience in fraud prevention or related sectors.
• Proficient in project management methodologies and MySQL.
• Strong skills in data analysis and fraud investigations.
• Excellent communication abilities for effective interactions.
• Knowledge of fraud detection tools and best practices.
• Adaptable in a fast-paced environment.
• Experience in the payment, e-commerce, or travel industries is a plus.

Why Join Us?:
✨ Competitive Salary: $70,000 - $150,000 per year + equity options, sign-on bonuses, and more!
🌴 Unlimited PTO to recharge and refresh.
✈️ Travel stipend and access to FlexDesk co-working space.
👶 Generous parental leave beyond industry standards.
🌟 An entrepreneurial culture empowering you to innovate and take risks.
💬 Open communication with management and dynamic teams.
🏥 100% employer-paid medical, dental, and vision coverage.
🔒 Access to disability/life insurance, HRA, FSA, and 401k plan.

Join us at Hopper in our mission to build world-class travel products!
🌟 APPLY NOW 🌟