IT Administrator

IT Administrator 🌐
Location: Austin, TX | Type: Full-Time | Work Environment: Hybrid

Join our dynamic team at Digital Turbine, where we enhance mobile advertising experiences for users, app publishers, and advertisers! We are looking for a highly motivated and experienced IT Administrator who will play a crucial role in supporting our Executive Leadership and global staff from our Austin, TX office.

Key Responsibilities:

• Collaborate with a worldwide IT team to support both internal and external customers.
• Provide top-notch in-person and remote assistance to all employees, including Executive and Senior Leadership.
• Manage incoming technical support requests through our IT help desk ticketing system.
• Oversee and maintain the office's IT infrastructure, including end-user devices and applications.
• Ensure functionality of computer equipment and peripherals through setup, maintenance, and repair.
• Develop and distribute technical instructional documentation.
• Maintain cleanliness and organization in IT offices, server rooms, and storage areas.
• Work with departments such as Engineering, DevOps, Security, and more on various projects.
• Manage mobile device management (MDM) infrastructure using JAMF and Intune.
• Handle office firewalls (e.g., UniFi, Fortinet), VPN gateways, and WiFi infrastructure.
• Support our communication and productivity tools like Google Apps, Slack, and Zoom.
• Assist in onboarding and offboarding employees, including new hire orientations and asset management.
• Provide IT support for both local and global events, with occasional travel to other offices as needed.

Qualifications:

• Bachelor's degree and a minimum of 2 years of related experience, or an advanced degree without experience, or equivalent work experience.
• Proficient in Windows, Mac, and Linux environments.
• Experience with Identity Provider platforms (like Okta) and SaaS applications (such as Google Workspace).
• Familiarity with centrally managed client security technologies (like Crowdstrike) and MDM solutions.
• Strong customer orientation and exceptional communication skills.
• Detail-oriented and organized with excellent time management.
• Proven experience in supporting executive staff in person and remotely.

About Digital Turbine:
Digital Turbine (NASDAQ: APPS) empowers superior mobile consumer experiences for top telcos, advertisers, and publishers worldwide. With a global presence, we simplify awareness, acquisition, and monetization in the mobile ecosystem.

🏆Recognized as one of the best places to work, we value diversity and inclusion. All backgrounds are welcome as we strive to empower a collaborative, innovative, and inclusive environment.

Apply today and be a part of our mission! 📩