Lead Site Reliability Engineer (Observability)

Lead Site Reliability Engineer (Observability) 🌏

Location: Melbourne, AU / Sydney, AU / Brisbane, AU / Canberra, AU / Remote, AU
Department: Technology – Reliability / Hybrid

Join Xero and Supercharge Your Career! 🚀
At Xero, we are dedicated to helping businesses thrive by automating routine tasks and providing actionable insights. Our Site Reliability Engineering (SRE) team is crucial in ensuring our customers experience the highest level of reliability.

About the Role:
We are seeking a passionate Lead Engineer to elevate our observability strategy and engineering capabilities. You will take ownership in shaping observability at Xero, focusing on the adoption of OpenTelemetry and modern solutions. This hands-on technical leadership role will empower you to monitor, measure, and enhance system reliability and performance, making a significant impact on our teams and services.

Key Responsibilities:

• Drive Observability and Engineering Excellence: Design observability solutions to improve engineering practices and remove technical blockers.
• Improve System Reliability: Identify failure patterns and advocate for best practices in system instrumentation, monitoring, logging, and alerting.
• Support Team Growth: Engage in recruiting efforts and foster a collaborative environment for innovation.

Qualifications:

• Strong Observability Expertise: Experience in large, distributed cloud environments (AWS preferred) and tools like Prometheus, New Relic, and Splunk.
• Technical Leadership: Proficiency in programming languages such as C#, JavaScript, Golang, or Python.
• Incident Response: Experience in on-call rotations and improving system reliability.
• Agile Mindset: Familiarity with agile development and CI/CD methodologies.
• Stakeholder Engagement: Proven ability to build relationships and influence across teams.
• Platform Ownership: Experience managing observability platforms for diverse user bases.

Why Choose Xero?
Join us for a fulfilling career with fantastic benefits, including generous paid leave, mental health support, health insurance, and career development opportunities. Experience flexible working conditions and take part in our Employee Share Plan.

Take the Next Step in Your Career! 🌟
Ready to make a difference? Apply for this job today!