Manager of Information Technology

Manager of Information Technology
📍 San Ramon, CA | Information Technology | Full-Time Exempt | Hybrid

Join Donor Network West and be part of our mission to save and heal lives through organ and tissue donation! We are looking for a passionate and dedicated Manager of Information Technology to lead our IT department, focusing on superior customer service and strategic IT solutions.

Position Summary:

As the Manager of Information Technology, you will oversee three critical pillars of support: Network/Systems/Security Services, End User Support Services, and Electronic Health Record (EHR) Services. Your role will involve ensuring the reliability, security, and optimization of DNWest’s network and enterprise system infrastructure.

Key Responsibilities:

🔹 Develop methodologies for exceptional customer service and strategic IT support.
🔹 Manage evaluation, procurement, installation, and maintenance of systems and networks.
🔹 Provide 24/7 IT support for DNWest's business operations.
🔹 Analyze IT performance, identify issues, and deliver effective solutions.
🔹 Collaborate with business departments to create and implement IT solutions.
🔹 Participate in annual budget planning and service satisfaction surveys.
🔹 Ensure compliance with DNWest goals, industry best practices, and regulatory standards.
🔹 Oversee the development of business continuity practices and security measures.
🔹 Maintain documentation for policies and procedures related to systems management.

Qualifications:

✅ Ability to interact with various groups and departments.
✅ Experience in managing staff across multiple locations.
✅ Exceptional knowledge of hardware, network systems, and software.
✅ Strong budget management skills and experience in a 24/7 environment.
✅ Proven track record in developing service level agreements (SLAs).
✅ Required: Degree in Computer Science or equivalent (8 years of experience as substitute).
✅ Required: 5 years of personnel management and 2 years of Service Desk management.
✅ Preferred: Cybersecurity administration experience and relevant certifications (e.g., Microsoft, ITIL).

Join us in creating impactful solutions for organ donation and transplantation! 🚀

APPLY NOW and become a part of our inspiring team!