Senior Personal Shopper

👗 Senior Personal Shopper - Luxury Fashion
Location: London, United Kingdom
Type: Permanent / Hybrid

Are you passionate about luxury fashion and exceptional client experiences? Join Browns Retail, a revolutionary force in the retail industry since 1970, as our next Senior Personal Shopper! 🛍️

🌟 What You’ll Do:

• Collaborate with the Client Development Manager and Business Development Lead to drive client engagement and maximize sales performance.
• Build and maintain a loyal client base through outstanding service, follow-ups, and outreach strategies geared towards client acquisition, retention, and growth.
• Utilize retail management tools (D365, Storm, Power BI, etc.) to provide consistent and compelling service to clients.
• Identify growth opportunities across clients and product categories, proposing innovative ideas for improvement.
• Engage new clients through boutique traffic, social media, and in collaboration with the Business Development Manager.
• Develop your client base through IRL & virtual Personal Shopping Appointments, live shopping events, and continuous outreach.
• Represent Browns at events and activations, fostering strong relationships with clients.
• Manage the complete client experience from outreach to post-sale customer care, including bespoke orders.
• Organize and host exclusive events, trunk shows, and private shopping experiences to showcase Browns' offerings.

💼 Who You Are:

• Proven track record in luxury fashion with outstanding sales performance.
• Results-oriented, self-motivated, with a keen understanding of commercial data and industry trends.
• Excellent interpersonal and communication skills, comfortable with 1:1 outreach and public speaking.
• Culturally aware, capable of engaging a diverse clientele globally.
• Strong knowledge of luxury fashion brands, designers, and trends, with a proactive approach to sharing insights with clients.
• Proficient in retail management software and CRM systems, with strong analytical skills.
• Detail-oriented with excellent organizational skills, capable of multitasking in a fast-paced environment.
• Flexible to work weekends, holidays, and during peak shopping periods.

Join us in reshaping the luxury shopping experience! 💖

Equal Opportunities Statement: At Farfetch, we promote equality and diversity, ensuring all applicants are treated fairly throughout our recruitment process.

🚨 Scam Disclaimer: Beware of fraudulent activities. Farfetch conducts recruitment solely via official channels, and we will never request payment during the hiring process.

👉 Apply Now!