Browns Retail

Senior Personal Shopper

London, United Kingdom

Compensation: GBP 35000 - GBP 50000

πŸ‘— Senior Personal Shopper - Luxury Fashion
Location: London, United Kingdom
Type: Permanent / Hybrid

Are you passionate about luxury fashion and exceptional client experiences? Join Browns Retail, a revolutionary force in the retail industry since 1970, as our next Senior Personal Shopper! πŸ›οΈ

🌟 What You’ll Do:

  • Collaborate with the Client Development Manager and Business Development Lead to drive client engagement and maximize sales performance.
  • Build and maintain a loyal client base through outstanding service, follow-ups, and outreach strategies geared towards client acquisition, retention, and growth.
  • Utilize retail management tools (D365, Storm, Power BI, etc.) to provide consistent and compelling service to clients.
  • Identify growth opportunities across clients and product categories, proposing innovative ideas for improvement.
  • Engage new clients through boutique traffic, social media, and in collaboration with the Business Development Manager.
  • Develop your client base through IRL & virtual Personal Shopping Appointments, live shopping events, and continuous outreach.
  • Represent Browns at events and activations, fostering strong relationships with clients.
  • Manage the complete client experience from outreach to post-sale customer care, including bespoke orders.
  • Organize and host exclusive events, trunk shows, and private shopping experiences to showcase Browns' offerings.

πŸ’Ό Who You Are:

  • Proven track record in luxury fashion with outstanding sales performance.
  • Results-oriented, self-motivated, with a keen understanding of commercial data and industry trends.
  • Excellent interpersonal and communication skills, comfortable with 1:1 outreach and public speaking.
  • Culturally aware, capable of engaging a diverse clientele globally.
  • Strong knowledge of luxury fashion brands, designers, and trends, with a proactive approach to sharing insights with clients.
  • Proficient in retail management software and CRM systems, with strong analytical skills.
  • Detail-oriented with excellent organizational skills, capable of multitasking in a fast-paced environment.
  • Flexible to work weekends, holidays, and during peak shopping periods.

Join us in reshaping the luxury shopping experience! πŸ’–

Equal Opportunities Statement: At Farfetch, we promote equality and diversity, ensuring all applicants are treated fairly throughout our recruitment process.

🚨 Scam Disclaimer: Beware of fraudulent activities. Farfetch conducts recruitment solely via official channels, and we will never request payment during the hiring process.

πŸ‘‰ Apply Now!