Senior Personal Shopper
London, United Kingdom
Compensation: GBP 35000 - GBP 50000
π Senior Personal Shopper - Luxury Fashion
Location: London, United Kingdom
Type: Permanent / Hybrid
Are you passionate about luxury fashion and exceptional client experiences? Join Browns Retail, a revolutionary force in the retail industry since 1970, as our next Senior Personal Shopper! ποΈ
π What Youβll Do:
- Collaborate with the Client Development Manager and Business Development Lead to drive client engagement and maximize sales performance.
- Build and maintain a loyal client base through outstanding service, follow-ups, and outreach strategies geared towards client acquisition, retention, and growth.
- Utilize retail management tools (D365, Storm, Power BI, etc.) to provide consistent and compelling service to clients.
- Identify growth opportunities across clients and product categories, proposing innovative ideas for improvement.
- Engage new clients through boutique traffic, social media, and in collaboration with the Business Development Manager.
- Develop your client base through IRL & virtual Personal Shopping Appointments, live shopping events, and continuous outreach.
- Represent Browns at events and activations, fostering strong relationships with clients.
- Manage the complete client experience from outreach to post-sale customer care, including bespoke orders.
- Organize and host exclusive events, trunk shows, and private shopping experiences to showcase Browns' offerings.
πΌ Who You Are:
- Proven track record in luxury fashion with outstanding sales performance.
- Results-oriented, self-motivated, with a keen understanding of commercial data and industry trends.
- Excellent interpersonal and communication skills, comfortable with 1:1 outreach and public speaking.
- Culturally aware, capable of engaging a diverse clientele globally.
- Strong knowledge of luxury fashion brands, designers, and trends, with a proactive approach to sharing insights with clients.
- Proficient in retail management software and CRM systems, with strong analytical skills.
- Detail-oriented with excellent organizational skills, capable of multitasking in a fast-paced environment.
- Flexible to work weekends, holidays, and during peak shopping periods.
Join us in reshaping the luxury shopping experience! π
Equal Opportunities Statement: At Farfetch, we promote equality and diversity, ensuring all applicants are treated fairly throughout our recruitment process.
π¨ Scam Disclaimer: Beware of fraudulent activities. Farfetch conducts recruitment solely via official channels, and we will never request payment during the hiring process.
π Apply Now!