Back Market

Senior User Research Manager

Paris, France

Senior User Research Manager 🌍
Location: Paris | Contract Type: Permanent (Full-Time) | Work Style: Hybrid

Join Back Market, a global marketplace dedicated to making tech reliable, affordable, and sustainable! We help reduce carbon emissions by providing trustworthy refurbished devices, making a positive impact on our planet with every purchase.

About the Role:
We are looking for an innovative Senior User Research Manager to lead our small but impactful User Research team. You will manage two senior researchers and contribute to our Seller Scope, ensuring our offerings align with market trends and resonate with both consumers and sellers.

Your Mission: 🥇

  • Research Leadership: Inspire and manage a team of 2 user researchers, fostering a culture of growth and innovation.
  • Research Execution: Dive deep into designing and executing qualitative and quantitative research studies focused on B2B contexts. Utilize a variety of methodologies to understand user behaviors and advocate for user needs across product development and business strategies.

You are the Right Fit If: ⭐

  • You have 5+ years of User Research experience, including 2 years in a management role.
  • You’ve successfully led research studies from conception to execution using diverse methodologies (user testing, surveys, focus groups, etc.).
  • You can communicate complex findings effectively, with empathy and clarity.
  • You possess strong stakeholder management skills and a user-centric mindset.
  • Experience in B2B or B2B2C contexts is essential; marketplace experience is a plus!

Why Join Us? ✌🏼
At Back Market, diversity is our strength! We support teams from various backgrounds and experiences, contributing to our status as a certified B Corp (93.2 score). Enjoy a mission-driven work environment that directly impacts the planet, along with:

  • Hybrid working options: 2 remote days a week and 1 full remote work week quarterly.
  • Employee Resource Groups focused on mentorship, accessibility, and cultural competency.
  • Opportunities for hands-on career development in an innovative and fast-paced atmosphere.

Apply today and join us in shaping the future of sustainable technology! 🚀
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