Cloudflare

Technical Support Engineer, Billing Team

Lisbon, Portugal

Technical Support Engineer - Billing Team (Hybrid) 🌐

Join Cloudflare on our mission to build a better Internet! As a Technical Support Engineer, you will play a vital role in enhancing user experiences for our varied clientele—from individual bloggers to Fortune 500 companies. Your primary responsibility will be to solve complex problems and address technical inquiries related to billing and support through various communication channels.

Location: Lisbon, Portugal 🏢

What You’ll Do:

  • Serve as the first point of contact for customer inquiries, providing expert solutions to diverse billing and technical questions.
  • Engage with customers using empathetic communication to understand their needs and deliver top-notch support.
  • Gain in-depth insights into Cloudflare's technologies and contribute to product development by relaying customer feedback.

Required Skills and Experience:

  • Previous customer service experience is a must.
  • At least 1 year in customer billing and invoicing preferred.
  • Ability to manage high-volume tasks while ensuring customer satisfaction.
  • Strong attention to detail and work ethic, even under pressure.
  • Flexibility to work weekends, holidays, and overtime may be required.
  • Proficiency in English; additional languages (French, German, Spanish, Portuguese, Mandarin) are a plus! 🌍

Desirable Skills:

  • Proficient with modern operating systems (Mac OSX, Windows, Linux).
  • Passion for problem-solving and excellent written communication skills.
  • Eagerness to learn about internet technologies and grow within the technical support field.

Bonus Points:

  • Experience in a high-volume, customer-facing support role.
  • Fluency in multiple languages, such as German, Polish, or Mandarin.

Why Join Cloudflare?
Become a part of a company that combines technological ambition with a commitment to an open and secure Internet. Contribute to impactful projects like Project Galileo and the Athenian Project, which ensures that vital information remains accessible to all. 🌟

Cloudflare is proud to be an equal opportunity employer, committed to diversity and inclusiveness. We accommodate individuals with disabilities.

Ready to make a difference? Apply today! ✈️