Wedding Trade Concierge

Wedding Trade Concierge 🌟
Remote | Assisted Sales - Wedding | Full-Time | Remote

Are you passionate about weddings and wedding planning? Do you excel in building relationships and delivering exceptional customer service? If so, this is your opportunity to join the Minted team as a Wedding Trade Concierge!

About Us:
Minted is a leading design marketplace that connects independent artists with consumers worldwide, offering unique art, home decor, and stationery products. Our Wedding Trade Programs foster strategic partnerships with wedding professionals, helping them connect their clients to our diverse range of wedding products and services.

Your Role:
As a Wedding Trade Concierge, you will provide top-tier, personalized service to our community of Wedding Professionals. Your responsibilities will include:

• Building long-term relationships with assigned Wedding trade professionals to enhance their customer reach through Minted products.
• Acting as a dedicated customer advocate and brand ambassador, positively influencing perceptions of Minted.
• Hosting video consultations with wedding planners and clients, introducing them to Minted’s extensive offerings and assisting with design personalization.
• Managing all email communications with Wedding professionals and their clients, including proactive outreach to share new products and promotions.
• Documenting customer interactions thoroughly in our CRM while ensuring adherence to departmental policies.
• Utilizing support tools and data to track orders on behalf of planners, enhancing the customer experience.
• Identifying opportunities for improving service quality and sharing insights with leadership.

Requirements:

• Love for weddings and strong relationship-building skills.
• Calm, professional demeanor with excellent written and verbal communication skills.
• Ability to prioritize tasks and efficiently guide customers through Minted’s offerings in a fast-paced environment.
• Strong problem-solving skills with the capability to anticipate customer needs.
• Organized and detail-oriented, with experience in CRM software such as Salesforce being a plus.
• Bachelor’s degree or equivalent experience, with at least 2 years in a customer-facing role.

Compensation & Benefits:

• Competitive hourly wage based on your experience and skills.
• Comprehensive benefits package including medical, dental, and vision coverage, along with paid holidays and time off.
• Employer funded health savings and commuter benefits.
• Functional perks such as gym reimbursements and wellness apps.

Why Minted?
At Minted, we believe in the transformative power of art. Join us in creating a vibrant marketplace that empowers independent artists and enriches lives through beautiful design.

Click the button below to APPLY FOR THIS JOB and become a part of our dynamic and passionate team! ✨