Quad Lock

Customer Experience Specialist

Melbourne, Victoria, Australia

Customer Experience Specialist
🌟 Join the Quad Lock Team in Melbourne! 🌟

Are you passionate about delivering exceptional customer service? At Quad Lock, one of Australia’s fastest-growing companies and a certified Great Place to Work, we're looking for a Customer Experience Specialist to enhance our dynamic CX Team in a hybrid role.

About Quad Lock 🚀
Since 2011, Quad Lock has revolutionized smartphone mounting with our innovative case-based system. We’ve shipped millions of products to over 100 countries, and our popularity continues to soar!

What You’ll Do 💬

  • Be the voice of our brand across all support channels.
  • Engage with our community through various support platforms, including social media.
  • Advocate for the customer, ensuring their feedback is effectively captured and reported.
  • Contribute to continuous improvement of policies and procedures.

What You’ll Bring 🤝

  • Excellent communication skills, both verbal and written.
  • Proficiency in Zendesk or similar ticketing systems.
  • Strong analytical skills and empathy towards customer needs.
  • Ability to work autonomously and collaboratively in a team environment.
  • Experience with NetSuite or Shopify is highly desired.
  • Prior success in Customer Support within retail or e-commerce is a plus.

Why Work at Quad Lock 👀
You’ll enjoy:

  • 🌏 Flexible work arrangements for a balanced lifestyle.
  • 🏃‍♀️ Health & Wellbeing allowance to invest in yourself.
  • 📱 Technology allowance to stay connected.
  • 🥑 Weekly complimentary lunches to foster team spirit.
  • 🧠 Learning & Development allowance for personal growth.
  • 🫶 Support with Volunteer Leave for causes you care about.
  • 🍼 Comprehensive parental leave options for growing families.
  • 🌐 Access to our Employee Assistance Program for you and your family.
  • 🐘 Paid leave for miscarriage & pregnancy loss (Pink Elephant) to support during tough times.

Join a vibrant culture where innovation and community engagement thrive! At Quad Lock, we celebrate diversity and encourage everyone to apply, even if you don't meet all the requirements listed. 🌈

Apply Now!
Excited to join a team that values both customers and its members? Hit the ‘Apply Now’ button below and share your story with us!