Customer Experience Specialist
Melbourne, Victoria, Australia
Customer Experience Specialist
🌟 Join the Quad Lock Team in Melbourne! 🌟
Are you passionate about delivering exceptional customer service? At Quad Lock, one of Australia’s fastest-growing companies and a certified Great Place to Work, we're looking for a Customer Experience Specialist to enhance our dynamic CX Team in a hybrid role.
About Quad Lock 🚀
Since 2011, Quad Lock has revolutionized smartphone mounting with our innovative case-based system. We’ve shipped millions of products to over 100 countries, and our popularity continues to soar!
What You’ll Do 💬
- Be the voice of our brand across all support channels.
- Engage with our community through various support platforms, including social media.
- Advocate for the customer, ensuring their feedback is effectively captured and reported.
- Contribute to continuous improvement of policies and procedures.
What You’ll Bring 🤝
- Excellent communication skills, both verbal and written.
- Proficiency in Zendesk or similar ticketing systems.
- Strong analytical skills and empathy towards customer needs.
- Ability to work autonomously and collaboratively in a team environment.
- Experience with NetSuite or Shopify is highly desired.
- Prior success in Customer Support within retail or e-commerce is a plus.
Why Work at Quad Lock 👀
You’ll enjoy:
- 🌏 Flexible work arrangements for a balanced lifestyle.
- 🏃♀️ Health & Wellbeing allowance to invest in yourself.
- 📱 Technology allowance to stay connected.
- 🥑 Weekly complimentary lunches to foster team spirit.
- 🧠 Learning & Development allowance for personal growth.
- 🫶 Support with Volunteer Leave for causes you care about.
- 🍼 Comprehensive parental leave options for growing families.
- 🌐 Access to our Employee Assistance Program for you and your family.
- 🐘 Paid leave for miscarriage & pregnancy loss (Pink Elephant) to support during tough times.
Join a vibrant culture where innovation and community engagement thrive! At Quad Lock, we celebrate diversity and encourage everyone to apply, even if you don't meet all the requirements listed. 🌈
Apply Now!
Excited to join a team that values both customers and its members? Hit the ‘Apply Now’ button below and share your story with us!