Agiloft

Named Support Representative

United Kingdom

Named Support Representative - Remote (UK) 📞💻

Join Agiloft, the global leader in data-first contract lifecycle management (CLM) software! As a Named Support Representative, you will play a crucial role in ensuring our customers achieve their technical goals while leveraging our innovative Data-first Agreement Platform (DAP). 🌟

Position Overview:
In this full-time remote role, you will be the key liaison between our enterprise-level clients and internal teams, fostering relationships and resolving technical challenges. Your expertise in customer support will ensure seamless communication and enhanced customer satisfaction.

Key Responsibilities:

  • Manage customer accounts by hosting calls to review tickets and discuss Agiloft projects.
  • Serve as a vital link between customers and internal teams, including Customer Success, Engineering, and Support Leadership.
  • Oversee customer communications, handling tickets and emails effectively.
  • Proactively manage high-priority escalations and assist with lower-priority tickets.
  • Conduct weekly meetings to update customers on project status and ticket resolution.
  • Participate in Quarterly Business Reviews to analyze open cases and gather client feedback.
  • Contribute to additional projects aimed at improving customer experience and support efficiency.

Required Qualifications:

  • 3-5 years of technical support experience.
  • Knowledge of Agiloft implementations and integrations (e.g., Docusign, Active Directory).
  • Strong written and verbal communication skills.
  • Ability to de-escalate tense situations and build solid internal relationships.

Preferred Qualifications:

  • Certifications such as ITIL, CompTIA A+, AWS, and Agiloft-specific credentials.
  • Project Management experience and expertise in specific support areas.
  • 1-2 years of experience in a Technical Support Representative role.

At Agiloft, we prioritize diversity and inclusion. We encourage applicants from all backgrounds, including underrepresented groups, to apply. We are committed to a workplace where you can be your authentic self. 🌍🤝

Ready to make an impact? Applications will be reviewed as submitted, with no deadline in sight. Click "APPLY FOR THIS JOB" to join our vibrant and successful team today! 🥇✨