Resident Service Coordinator
Charlotte, North Carolina, United States
Resident Service Coordinator
π Location: Charlotte, North Carolina, United States
Join FirstKey Homes as a Resident Service Coordinator! As the welcoming face of our community, you will play a crucial role in preparing properties for leasing and conducting resident onboarding activities. π‘
Key Responsibilities:
- Post "for lease" signs promptly after maintenance completion.
- Capture stunning property photos and collaborate with marketing teams for effective advertising.
- Lead move-in orientations for new residents, covering essential home features.
- Set up self-entering lock boxes and ensure properties are clean and presentable.
- Execute light maintenance tasks like changing light bulbs and air filters.
- Use technology to document activities and manage information in real-time.
- Conduct regular property tours, occupancy checks, and maintain a show-ready environment.
- Support resident engagement initiatives and participate in special events.
- Adhere to Fair Housing regulations and all pertinent laws.
Working Conditions:
- Blend of indoor and outdoor work in various weather.
- Ability to sit or stand for extended periods and navigate multiple flights of stairs.
- Weekend, holiday work, and travel are part of the role.
Qualifications:
- High School diploma or equivalent required.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Valid driverβs license and reliable transportation needed.
- Familiarity with property management principles and local housing laws is essential.
Preferred Experience:
- Experience with Yardi or similar property management software.
- At least 1 year in successful property leasing or customer service roles.
- Proficient in Spanish (reading and writing) is a plus!
Skills Required:
- Exceptional customer service and marketing acumen.
- Strong communication, negotiation, and time management skills.
- Detail-oriented with a cooperative and adaptable attitude.
β¨ Why Join Us?
Be part of a team that values diversity and community engagement! FirstKey Homes is an equal opportunity employer committed to providing a welcoming environment for all.
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Apply Now to Start Your Journey with FirstKey Homes!
π [Submit your application here]
Let's shape the future of our communities together! π β¨