Resident Service Coordinator

Resident Service Coordinator
🌟 Location: Charlotte, North Carolina, United States

Join FirstKey Homes as a Resident Service Coordinator! As the welcoming face of our community, you will play a crucial role in preparing properties for leasing and conducting resident onboarding activities. 🏡

Key Responsibilities:

• Post "for lease" signs promptly after maintenance completion.
• Capture stunning property photos and collaborate with marketing teams for effective advertising.
• Lead move-in orientations for new residents, covering essential home features.
• Set up self-entering lock boxes and ensure properties are clean and presentable.
• Execute light maintenance tasks like changing light bulbs and air filters.
• Use technology to document activities and manage information in real-time.
• Conduct regular property tours, occupancy checks, and maintain a show-ready environment.
• Support resident engagement initiatives and participate in special events.
• Adhere to Fair Housing regulations and all pertinent laws.

Working Conditions:

• Blend of indoor and outdoor work in various weather.
• Ability to sit or stand for extended periods and navigate multiple flights of stairs.
• Weekend, holiday work, and travel are part of the role.

Qualifications:

• High School diploma or equivalent required.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Valid driver’s license and reliable transportation needed.
• Familiarity with property management principles and local housing laws is essential.

Preferred Experience:

• Experience with Yardi or similar property management software.
• At least 1 year in successful property leasing or customer service roles.
• Proficient in Spanish (reading and writing) is a plus!

Skills Required:

• Exceptional customer service and marketing acumen.
• Strong communication, negotiation, and time management skills.
• Detail-oriented with a cooperative and adaptable attitude.

✨ Why Join Us?
Be part of a team that values diversity and community engagement! FirstKey Homes is an equal opportunity employer committed to providing a welcoming environment for all.

📅 Apply Now to Start Your Journey with FirstKey Homes!
🔗 [Submit your application here]

Let's shape the future of our communities together! 🏠✨