Staff Technical Solutions Engineer

Staff Technical Solutions Engineer

📍 Location: Durham, North Carolina; Raleigh, North Carolina

Join Databricks as a Backline Technical Solutions Engineer and be a key player in ensuring customer success with the Databricks platform! You will resolve crucial technical escalations while serving as the essential bridge between our support and engineering teams. 🛠️

Key Responsibilities:

• 🚀 Troubleshoot and resolve complex customer issues related to the Databricks Unified Analytics Platform by analyzing core component metrics and logs.
• 🔍 Provide best practice guidance tailored to improve performance in customer environments and deliver valuable product feedback.
• 📑 Assist the support team by developing detailed troubleshooting guides and runbooks.
• ⚙️ Contribute to automation and tooling programs for efficient troubleshooting.
• 🤝 Collaborate with the engineering team to promote upcoming features and releases.
• 🛡️ Identify and integrate supportability features back into the product.
• ✔️ Demonstrate ownership by coordinating with engineering and escalation teams to expedite resolution of customer issues.
• ⏲️ Participate in on-call rotations during weekends and weekdays.

What We Are Looking For:

• 🔧 Minimum 6 years of experience in supporting a cloud, database, or big data product.
• 💻 Expertise in two of the following areas, along with familiarity in the others:
  • SQL
  • Linux/OS troubleshooting
  • AWS, Azure, or GCP related services
  • Big Data/Spark/Distributed systems
  • Python or Java
• 🕵️‍♂️ Skilled at black box troubleshooting.
• 🎓 Bachelor’s degree in Computer Science or a related field is required.

Compensation:

• 💵 Pay Range: $102,000—$180,400 USD
• At Databricks, we prioritize equitable compensation, and packages are tailored based on your experience and skills.

About Databricks:
Databricks is the leading data and AI platform, trusted by over 10,000 organizations worldwide, from Comcast to Condé Nast! Our mission is to unify and democratize data, analytics, and AI. 🌍 Join a community committed to innovation and excellence!

Diversity and Inclusion:
At Databricks, we are dedicated to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and ensure equal employment opportunities. 🌈

Ready to take your career to the next level? Apply now and embark on an exciting journey with Databricks! 🚀