Staff Technical Solutions Engineer
Durham, North Carolina, USA
Compensation: USD 102000 - USD 180400
Staff Technical Solutions Engineer
π Location: Durham, North Carolina; Raleigh, North Carolina
Join Databricks as a Backline Technical Solutions Engineer and be a key player in ensuring customer success with the Databricks platform! You will resolve crucial technical escalations while serving as the essential bridge between our support and engineering teams. π οΈ
Key Responsibilities:
- π Troubleshoot and resolve complex customer issues related to the Databricks Unified Analytics Platform by analyzing core component metrics and logs.
- π Provide best practice guidance tailored to improve performance in customer environments and deliver valuable product feedback.
- π Assist the support team by developing detailed troubleshooting guides and runbooks.
- βοΈ Contribute to automation and tooling programs for efficient troubleshooting.
- π€ Collaborate with the engineering team to promote upcoming features and releases.
- π‘οΈ Identify and integrate supportability features back into the product.
- βοΈ Demonstrate ownership by coordinating with engineering and escalation teams to expedite resolution of customer issues.
- β²οΈ Participate in on-call rotations during weekends and weekdays.
What We Are Looking For:
- π§ Minimum 6 years of experience in supporting a cloud, database, or big data product.
- π» Expertise in two of the following areas, along with familiarity in the others:
- SQL
- Linux/OS troubleshooting
- AWS, Azure, or GCP related services
- Big Data/Spark/Distributed systems
- Python or Java
- π΅οΈββοΈ Skilled at black box troubleshooting.
- π Bachelorβs degree in Computer Science or a related field is required.
Compensation:
- π΅ Pay Range: $102,000β$180,400 USD
- At Databricks, we prioritize equitable compensation, and packages are tailored based on your experience and skills.
About Databricks:
Databricks is the leading data and AI platform, trusted by over 10,000 organizations worldwide, from Comcast to CondΓ© Nast! Our mission is to unify and democratize data, analytics, and AI. π Join a community committed to innovation and excellence!
Diversity and Inclusion:
At Databricks, we are dedicated to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and ensure equal employment opportunities. π
Ready to take your career to the next level? Apply now and embark on an exciting journey with Databricks! π