Data Analyst
Hyderabad, India
Data Analyst β Join Our Team at Cyara! ππ
Are you passionate about transforming data into impactful insights? Cyara, the worldβs leading Automated CX Assurance Platform provider, is seeking a detail-oriented Data Analyst to join our vibrant team in Hyderabad! π
About Us:
At Cyara, we empower renowned brands like Airbnb and NAB to enhance customer experiences through automated testing and monitoring. Our mission? Customer Smiles - Delivered at Scale! π
Key Responsibilities:
- Data Extraction & Analysis: Dive deep into customer usage and engagement data to deliver actionable insights for our Sales and Value Engineering teams.
- Dashboards & Reports: Develop engaging dashboards and reports to track customer value trends and key performance indicators (KPIs).
- Team Collaboration: Partner with sales, customer success, and engineering teams to identify patterns that drive customer adoption and revenue growth.
- Predictive Modeling: Support data-driven forecasting to optimize our customer engagement strategies.
- Present Findings: Communicate insights clearly to non-technical stakeholders, making complex data accessible.
Experience & Qualifications:
- 4+ years of experience in data analysis, business intelligence, or related fields.
- SaaS experience with a strong grasp of subscription-based business models.
- Proficient in SQL for data extraction and analysis.
- Familiar with data visualization tools such as Tableau, Power BI, or Looker.
- Knowledge of CRM systems (Salesforce preferred) and customer analytics is a plus.
- Strong communication skills with the ability to narrate data stories to non-technical audiences.
Why Cyara?
Join a diverse and inclusive workplace that values innovation and excellence! Enjoy a flexible work environment, competitive compensation, and an ever-growing community of fun-loving forward thinkers. π
At Cyara, we are dedicated to equality and inclusion. We welcome applicants from all backgrounds! π€
Interested? Ready to make a difference? Apply now to be part of our journey towards delivering extraordinary customer experiences! π
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Cyara β Where Innovation Meets Excellence!