Quality Assurance and Customer Experience Intern
Remote, United States
Compensation: $ 22 - $ 22
π Quality Assurance and Customer Experience Intern π
Location: Remote | Type: Paid Internship | Duration: May 2025 β November 2025 (up to 29 hours/week)
Who You Are:
Are you detail-oriented with a passion for food safety and exceptional customer experiences? Join our dynamic team at Once Upon a Farm! We are seeking a driven intern ready to dive into the world of quality assurance and customer service. Your analytical skills, proactive mindset, and collaborative spirit will thrive in our virtual work environment. π±
The Role:
As a Quality Assurance and Customer Experience Intern, youβll support our mission of providing high-quality, nutritious food products for children. Collaborate with our customer service team on food safety investigations, analyze customer feedback, and contribute to continuous improvement initiatives.
Key Responsibilities:
- Customer Service Support: Review and analyze escalated customer inquiries regarding food safety and quality. Provide insights from investigations to enhance response strategies.
- Quality Assurance Investigations: Assist in investigating quality-related complaints and documentation while ensuring compliance with food safety standards.
- Customer Experience Enhancement: Participate in mapping customer journeys, analyzing feedback trends, and collaborating in workgroups aimed at improving processes.
- Software Optimization: Help enhance customer service software and train the team on best practices for effective tool usage.
You Will Bring:
πΉ Recent graduate or currently pursuing a degree in Food Science, Nutrition, or related fields.
πΉ Strong written and verbal communication skills.
πΉ Analytical and problem-solving mindset.
πΉ Ability to work independently in a remote setting.
πΉ Basic knowledge of food safety regulations (HACCP, SQF) is a plus.
πΉ Familiarity with customer service software is highly desirable.
πΉ Proficiency in Microsoft Office Suite and CRM/tools.
πΉ A genuine passion for improving childhood nutrition. π
Compensation:
π° This role pays $22.00 per hour.
Additional Benefits:
- 401(k) with employer match.
- Employee discounts and home deliveries.
- Cell and Internet stipend.
- Paid volunteer time off.
Why Choose Us?
At Once Upon a Farm, we are committed to a healthier, happier, and equitable world through high-quality organic foods. Join our inclusive, purpose-driven team passionate about creating positive change in childhood nutrition!
Apply now and become part of our mission! πβ¨
Note: Must reside in the U.S. to be considered for this position.
π APPLY FOR THIS JOB β‘οΈ Once Upon A Farm Home Page