Quality Assurance and Customer Experience Intern

🌟 Quality Assurance and Customer Experience Intern 🌟

Location: Remote | Type: Paid Internship | Duration: May 2025 – November 2025 (up to 29 hours/week)

Who You Are:
Are you detail-oriented with a passion for food safety and exceptional customer experiences? Join our dynamic team at Once Upon a Farm! We are seeking a driven intern ready to dive into the world of quality assurance and customer service. Your analytical skills, proactive mindset, and collaborative spirit will thrive in our virtual work environment. 🌱

The Role:
As a Quality Assurance and Customer Experience Intern, you’ll support our mission of providing high-quality, nutritious food products for children. Collaborate with our customer service team on food safety investigations, analyze customer feedback, and contribute to continuous improvement initiatives.

Key Responsibilities:

• Customer Service Support: Review and analyze escalated customer inquiries regarding food safety and quality. Provide insights from investigations to enhance response strategies.
• Quality Assurance Investigations: Assist in investigating quality-related complaints and documentation while ensuring compliance with food safety standards.
• Customer Experience Enhancement: Participate in mapping customer journeys, analyzing feedback trends, and collaborating in workgroups aimed at improving processes.
• Software Optimization: Help enhance customer service software and train the team on best practices for effective tool usage.

You Will Bring:
🔹 Recent graduate or currently pursuing a degree in Food Science, Nutrition, or related fields.

🔹 Strong written and verbal communication skills.

🔹 Analytical and problem-solving mindset.

🔹 Ability to work independently in a remote setting.

🔹 Basic knowledge of food safety regulations (HACCP, SQF) is a plus.

🔹 Familiarity with customer service software is highly desirable.

🔹 Proficiency in Microsoft Office Suite and CRM/tools.

🔹 A genuine passion for improving childhood nutrition. 🌈

Compensation:
💰 This role pays $22.00 per hour.

Additional Benefits:

• 401(k) with employer match.
• Employee discounts and home deliveries.
• Cell and Internet stipend.
• Paid volunteer time off.

Why Choose Us?
At Once Upon a Farm, we are committed to a healthier, happier, and equitable world through high-quality organic foods. Join our inclusive, purpose-driven team passionate about creating positive change in childhood nutrition!

Apply now and become part of our mission! 🌍✨

Note: Must reside in the U.S. to be considered for this position.

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