TAM Consultant, Technical Services
Mississauga, Ontario, Canada
Compensation: $ 78000 - $ 85000
TAM Consultant, Technical Services (Remote or Mississauga) 🌍✨
Join PointClickCare, a leading North American healthcare technology platform focused on improving care collaboration and patient insights! We are looking for a Technical Services Consultant to deliver exceptional support and solutions to our clients as part of our Customer Operations team.
About PointClickCare
With over 20 years of experience, we've grown to over 2,200 employees, impacting millions across North America. Recognized by Forbes and Waterstone Human Capital for our work culture, we empower our team members to thrive and make a lasting impact on healthcare.
Key Responsibilities:
- Provide top-notch technical support via phone, email, and in-person ✉️📞
- Collaborate to diagnose and resolve complex software and hardware issues 🔧
- Develop and implement solutions to enhance system performance 🌟
- Conduct software training and product demonstrations 📊
- Assist with deployment projects and documentation 📈
- Stay updated with emerging tech trends and implement innovative solutions 📅
- Collaborate with sales for upsell opportunities and technical expertise 🤝
Your Key Strengths:
- Bachelor's degree in Computer Science, IT or related field 🎓
- Proven experience as a Technical Services Consultant or similar role 🚀
- Strong understanding of software, hardware, and network systems 💻
- Excellent communication and interpersonal skills 💬
- Customer-focused with a knack for problem-solving 🛠️
- Ability to manage multiple priorities effectively ⏳
Compensation:
- Salary Range: $78,000 - $85,000 + 10% performance-based bonus and full-time benefits 🎉💰
Benefits & Perks:
- Comprehensive benefits starting from Day 1! 🌟
- Retirement Plan Matching
- Flexible Paid Time Off ✈️
- Wellness Support Programs
- Continuous Development Support Program 📚
- Employee Assistance Program 💖
- And much more!
Diversity & Inclusion:
We are committed to equal employment opportunities and welcome applications from all individuals. Accommodations are available upon request during the selection process.
Join Us!
If you’re passionate about making a difference in healthcare technology, apply now to be part of a team that’s changing lives! 🚀✨
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