Noodle

Technical Support Associate

Remote, South Africa, South Africa

Technical Support Associate 🌟
Location: Remote, South Africa

Join Noodle, the leading partner in higher education strategy, services, and technology! Our mission is to empower universities to make a significant impact on the world. We are seeking dedicated Technical Support Associates to provide exceptional 24/7 Tier 1 support to Noodle employees, university partners, and international LMS clients.

Your Responsibilities:

  • Deliver exceptional support through written, oral, and live chat environments, including on-call assistance.
  • Resolve support tickets within SLAs, meeting Noodle’s customer service standards. 💼
  • Conduct remote troubleshooting sessions for complex issues to quickly assist employees.
  • Become an expert on our comprehensive range of Noodle products and services.
  • Analyze ticket resolutions to identify common issues and enhance self-help options.
  • Create and maintain knowledge base documentation for user support.
  • Configure and manage AI/chatbot technology solutions, including automated conversations. 🤖
  • Oversee user access, maintain technology contracts and vendor relationships.
  • Collaborate with product representatives to define support requirements and resolve escalated issues.
  • Complete LMS configuration and quality assurance tasks.
  • Strive to streamline and normalize processes across service desks.

Qualifications:

  • A Matric Certificate is required.
  • 1-3 years of experience in service management environments with strong customer service skills is a plus!
  • Hands-on experience with service management software.
  • Familiarity with SSO providers (e.g., OKTA) and Google Workspace (Docs, Slides, Sheets).
  • Effective communication skills, both written and verbal.
  • Strong problem-solving abilities and a proactive approach.
  • Commitment to staying informed about Noodle’s products and services.
  • A passion for advocating for end-user needs and collaborating across teams. 🤝

Benefits of Joining Noodle Africa:

  • Work from the comfort of your home office! 🏡
  • Competitive compensation package.
  • Essential tools provided: Mac laptop & EcoFlow inverter.
  • 12 weeks paid parental leave benefits.
  • 20 days annual leave plus 10 paid national holidays. 🗓️
  • Medical/RA benefits.
  • Internet benefits.
  • Full access to our Employee Assistance Program (EAP).
  • Annual education stipend for lifelong learning.

Eligibility Requirements:

  • This role is for candidates based in South Africa. You must be legally authorized to work and maintain residency in South Africa.

At Noodle, we value diverse backgrounds and experiences. We encourage women, people of color, LGBTQIA2S+ individuals, and those from other underrepresented groups to apply. Together, let’s shape the future of online education! 🌍

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